Bolt AI
We help you design AI conversation flows aligned to inquiry and engagement goals, recommend agent placement on high-traffic pages, and optimize lead capture and routing.
Choose From Support Plans That Match Your Needs
Not every team works the same way. That’s why our support plans scale with you—whether you’re a do-it-yourself pro or want hands-on help.
Standard
Best for tech-savvy, experienced teams who want self-service.
- Agent Support, 24/7
- Live Experts M-F, 8-5 ET
- Help Center
- User Community
- Monthly Trainings
Dedicated
Best for teams who want help setting up efficiently.
- Agent Support, 24/7
- Live Experts M-F, 8-5 ET
- Help Center
- User Community
- Monthly Trainings
- Pro Serv Credits
- Onboarding Support
- Onboarding Training
- Dedicated CSMs
- Monthly Office Hours
- Engage Summit Passes
Premium
Best for teams looking for strategic, bespoke onboarding.
- Agent Support, 24/7
- Live Experts M-F, 8-5 ET
- Help Center
- User Community
- Monthly Trainings
- Pro Serv Credits
- Onboarding Support
- Onboarding Training
- Dedicated CSMs
- Monthly Office Hours
- Engage Summit Passes
- Regular QBRs
- Annual Partner Review
Start with a Foundation of Support
for Element Core
Add more support hours based on the agent teams you implement. The more you activate, the more guided help you’ll receive—so you can ramp up confidently and quickly.
Start with Core
Element Core is your required foundation. Additional support hours are applied based on the agent teams you activate.
Choose Your Support Level
Choose the support style that fits your team—whether you want self-serve setup, or need structured weekly guidance, or high-touch, hands-on implementation.
Strategic + Technical Help
From configuring automations to crafting yield campaigns and optimizing application workflows, we support both the setup and your strategy.
Premium Support
Includes guidance from Element451 experts who know how to turn your goals into outcomes. Here are some examples.
Prospect Communications
We help you segment audiences by behavior or source, build prospect journeys that balance automation with personalization, and identify friction points with actionable fixes.
Applications & Decisions
We consult on application structure and automation, build decision workflows with admit / deny communications, and advise on reminders and data mapping strategies.
Yield Communications
We design intent-driven yield campaigns and build follow-ups triggered by real-time engagement data.
Multi-Department Strategy
We help set shared goals across teams, configure user roles and access, and build departmental dashboards for visibility and alignment.
Professional Services
Need an extra lift? We're here to help.
With our flexible credit system, you can tap into the help you need, when you need it. Buy credits per project or annually, and use them across a wide range of services—from engagement strategies to microsite design.
AI Agent Setup
Application Build
Email Campaign Development
Microsite Development
Managed Services
Looking for an extended team to drive implementation and growth? Our managed services team provides ongoing partnership, helping you build and optimize across the platform. Choose a level that fits your goals.
Strategic evaluation & optimization
Assess your current processes and identify opportunities to improve efficiency and outcomes.
Digital Workforce optimization
Configure and enhance your Bolt Agents and knowledge base to maximize automation and engagement.
Project management & formal timeline creation
Define deliverables, track progress, and keep everything on schedule.
Setup, configuration + build
Technical setup and customization needed to get your platform running smoothly.
Content for forms, landing pages, campaigns
Write, design, and build high-converting assets tailored to your goals.
Flat file imports
Upload your student, contact, and historical data to ensure a clean start.
Frequently Asked Questions
What’s the difference between Dedicated and Premium support?
How do onboarding hours scale with my plan?
Can I upgrade my support level later?
What’s included in Professional Services credits?
How long are credits valid?
Is support included in Managed Services?
