Dedicated provides enhanced support with faster response times, quarterly optimization, and pooled access to a Product Adoption Expert.

Premium includes same-day resolution, an assigned Product Adoption Expert, proactive ongoing optimization, priority managed services scheduling, and expanded service credits for strategic initiatives.

Issue resolution times apply to issues fully owned by the Element451 Support team. Items requiring engineering review or third-party coordination are triaged with documented next steps and timelines.

Yes. You can move from Standard to Dedicated or Premium at any time. We’ll adjust your support structure and align on next steps to ensure a smooth transition.

Professional Service Credits can be applied to scoped projects such as AI agent configuration, campaign builds, application workflows, data setup, and other strategic initiatives. Additional credits are available for purchase.

Credits are valid for 12 months from the date of purchase.

Managed Services is an optional add-on available across all support tiers. It provides hands-on execution for scoped projects, including configuration, campaign builds, and strategic initiatives. Dedicated and Premium plans receive discounted rates, with Premium receiving priority scheduling.

Live Support Seats determine how many team members can access real-time support. Additional seats may be purchased for $150 per seat annually.

A Product Adoption Expert helps your team optimize usage of the Element451 AI platform. Dedicated plans include pooled access, while Premium includes a dedicated strategic partner.