🎧 Unifying the Fragmented Student Experience with Eric Range, VP of Product

Joe Sallustio, host of the EdUp Experience podcast, had the opportunity to sit down with our very own Eric Range, the VP of Product at Element451, at the 2023 Engage Summit. 

Together, they discussed Element451's innovative approach to revolutionizing the student journey in higher education. Here, we recap their conversation and highlight how Element451 is providing solutions to transform the student experience across the entire academic journey.

Unifying the Student Experience

Eric explains how Element451 aims to bridge the gap between fragmented experiences within educational institutions. In the past, different departments operated in silos, resulting in a disconnected student journey. 

By unifying the student experience, Element451 brings together recruitment, admissions, and other departments, ensuring a holistic approach to student success. Eric reinforces the idea that by leveraging information and experience during the recruitment process, schools can then support and engage students throughout their entire educational goal, whether it's completing a degree or a certificate. 

This approach streamlines and personalizes the student experience to increase engagement throughout their educational journey.

The Need for Continuous Reenrollment

Eric discussed the necessity of reenrolling students every semester, debunking the assumption that once enrolled, students remain loyal. Recognizing that students lead lives beyond campus, Element451 leverages artificial intelligence (AI) to stay engaged with them outside traditional office hours. 

With the implementation of AI-powered tools like chatbots, students can easily schedule appointments and seek assistance when they need it most. This proactive and accessible approach helps build a stronger connection between students and their educational institutions.

The Rise of AI in Education

AI has become a game-changer in the higher education landscape. Element451 has embraced this technological revolution, incorporating AI-powered tools into their platform. 

By leveraging chat GPT technology, Element451 is able to enhance the student experience and improve administrative processes. This innovative solution optimizes communication between students and institutions, making it easier for students to navigate critical tasks and prompting them to take necessary actions for their academic success.

Enhancing Administrative Understanding

Eric addressed the challenge of effectively communicating product enhancements to administrators who may be resistant to change due to legacy systems and established processes. 

Element451 recognizes the importance of simple and intuitive user experience (UX) when introducing new solutions. By focusing on presenting information in a clear and understandable manner, Element451 ensures administrators fully grasp the benefits and functionality of their platform. 

This approach helps to facilitate decision-making processes and encourages institutions to embrace their solutions.

Element451's commitment to unifying the student journey and leveraging AI technologies in higher education is transforming the student experience. Through our platform, we empower educational institutions to provide personalized support, streamline administrative processes, and enhance student engagement. 

By bridging the gap between departments and implementing intuitive UX, Element451 helps institutions adapt and thrive in the ever-evolving educational landscape.