Transforming Student Engagement: Wake Tech's Journey with Element451
Wake Technical Community College, the largest community college in North Carolina, is dedicated to providing accessible, high-quality education and workforce training. As the institution continued to grow, Kathy Taylor, Admissions and Records Specialist and the 2024 Element451 Captain of the Year spearheaded efforts to streamline processes and enhance student engagement using Element451.
The Problem
Prior to implementing Element451, Wake Tech faced significant challenges in managing student applications and communications. The process was manual, time-consuming, and inefficient, with multiple touchpoints causing delays and confusion for both students and staff. There was a critical need for a centralized system to streamline operations, enhance communication, and improve the overall student experience.
Solution and Implementation
Automated Data Integration
Implementing seamless integration with the College Foundation of North Carolina (CFNC) application system, allowing student information to flow directly into Element451 and subsequently into their SIS, Colleague.
Streamlined Communication
Utilizing Element451’s segmentation and workflow capabilities to deliver personalized, step-by-step communication to students, reducing confusion and improving engagement.
Enhanced Application Processes
Building out complete application processes for specialized programs, such as the STEM program, to simplify application handling and improve efficiency.
The Results
Improved Student Engagement
Personalized, timely communications ensured students received relevant information and next steps, enhancing their overall experience.
Operational Efficiency
Automation reduced manual processing, allowing staff to focus on higher-value tasks and respond more quickly to student needs.
Increased Application Success
Specialized programs saw significant improvements in application handling, with positive feedback from staff and students.
Positive Staff Feedback
Training and support led to widespread adoption and positive feedback from staff, contributing to a more cohesive and efficient operational environment.
Get Started with Element451
Discover how Element451 can transform student engagement and streamline operations at your institution. Visit Element451 to learn more or schedule a consultation with our experts.
Explore More Case Studies
AI-Driven Success: Forsyth Technical Community College's 12% Enrollment Surge with Element451
Harnessing artificial intelligence for record-breaking student numbers.
Talk With Us
Element451 is the only AI-first CRM and Student Engagement platform for higher education. Our friendly experts are here to help you explore how Element451 can improve outcomes for your school.
Get a Demo
