Always-On AI Across the Student Journey: Texas State Technical College Case Study
Tuesday, 27 Jan, 2026
Zoom
Presenters
Christine Stuart Carruthers
Trey Pearson
Adrian Hinojosa
As Texas State Technical College (TSTC) experienced rapid statewide growth—33% enrollment growth over five years amid declining community college enrollment—it faced a critical question: how do you scale without sacrificing the high-touch, human-centered student experience that defines your mission?
In this webinar, TSTC leaders share how always-on, AI-powered support became a force multiplier rather than a replacement for human connection. By adopting Element451 as the backbone of its enrollment and engagement strategy, TSTC delivered personalized, responsive support to students across 11 campuses—any time of day, at any stage of the journey.
Attendees will learn how TSTC:
- Enabled 31,000+ AI-driven student conversations in one year, including 11,500 after hours
- Expanded advisor capacity from a 42:1 to a 100:1 ratio while preserving quality
- Unified communications, admissions, and advising into a seamless lifecycle experience
- Maintained exceptional satisfaction scores while scaling programs in high-demand workforce fields
This session is ideal for enrollment, marketing, and student success leaders seeking to balance growth, personalization, and outcomes. TSTC’s story demonstrates that AI, when deployed thoughtfully, doesn’t make institutions less human—it creates the space for deeper, more meaningful support at scale.
Presenters:
Christine Stuart Carruthers- Associate Vice Chancellor for Enrollment Management
Adrian Hinojosa- Senior Enrollment Support Specialist
Trey Pearson- Senior Director, Enrollment
More Events
Thursday, 21 May, 2026
The Human Sandwich: How Richard Bland College Uses AI Without Losing the Human Touch
As Richard Bland College worked to scale enrollment and create a more personal student experience, it faced a pressing question: How do you grow enrollment, embrace AI, and keep up with rapid change without losing the human connection students need most? In this webinar, Justin May, Chief Enrollment Officer at Richard Bland College, will share how his team uses a “human sandwich” approach to AI-powered enrollment: humans start the relationship, AI agents handle the transactional middle, and humans step back in at the moments that matter most. The result is a more scalable, more personal student journey that gives staff more time for relationship-building while improving follow-up, consistency, and momentum throughout the enrollment process. Attendees will learn how Richard Bland College: - Used AI agents to take on transactional work and support timely follow-up - Built a more personalized enrollment journey through agent-supported workflows - Tested and refined where AI could improve speed, consistency, and momentum - Applied a human-first model for adopting AI across the student journey This session is ideal for enrollment, admissions, and student success leaders looking to scale support, improve responsiveness, and keep people at the center of the student journey.
02.00-03.00 PM EST
Zoom
26 - 29 May, 2026
NAFSA 2026
Element451 is heading to NAFSA 2026: Annual Conference & Expo, May 26–29, 2026, in Orlando, Florida. With this year’s theme, “Global by Design,” NAFSA brings together international education leaders and campus teams from around the world for big-picture strategy, practical learning, and can’t-miss networking—plus an expo packed with partners shaping what’s next in global education. We’ll be there showcasing how Element451’s AI-powered agents help institutions communicate smarter, support students faster, and deliver more connected experiences across the full learner lifecycle.
08.00 AM EST
27 - 29 May, 2026
MN ASA-IT 2026
Element451 will be at the MN ASA-IT Conference (Minnesota State Academic and Student Affairs and Information Technology Conference), May 27 to 29, 2026, in Bemidji, Minnesota. Centered on the theme “Stronger Together: Aligning Services to Elevate Student Success,” the conference brings together higher education leaders and technology professionals to explore collaboration, AI, accessibility, data utilization, and student success strategies. We’ll be there sharing how Element451 helps institutions use AI to streamline operations, improve engagement, and create more connected student experiences.
04.00 PM CST
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