Every Student Scenario Handled.
Exactly Your Way.

Trigger: A plain-language description of the moment the skill applies, such as a student asking what pre-requisites are required to enroll in a certain program.

Actions: Focused instructions for qualifying, routing, escalating, or setting up the next step, written the way you would brief a new staff member.

Tools: The configured actions the agent can take from inside the conversation, inserted with an @ mention so the outcome is explicit rather than improvised.

Availability: Hard channel, schedule, and date-range controls that decide whether a skill is eligible to run at all, set and customized by your team.

Channel Simulation: Run Messenger, SMS, email, and voice conversations against a draft skill in the Agent Test Console, with no test contacts and no live channel required.

Response Details: See which Custom Skill matched, which ones were skipped and why, and which configured action would have run.

Safe Tool Calls: The console simulates tool behavior rather than executing it, so no records are created and no messages are sent while you adjust the trigger and re-run.

Testing is where a skill stops being an assumption. You watch the matching and non-matching paths, tighten the wording, and publish once the agent behaves the way your institution expects.